Forward Furniture- Proceed with caution on buying their massage chairs

1. Lack of Expertise: If a furniture retailer, like Forward Furniture, lacks knowledge about massage chairs or doesn't specialize in them, they may not be able to provide you with accurate information or guidance. This could lead to purchasing a chair that doesn't meet your needs or expectations.

2. Limited Selection: Some furniture retailers may have a limited selection of massage chairs available, making it challenging to find the right model for you. A broader selection allows for more options to compare features, prices, and customer reviews.

3. Poor Customer Service: If you encounter issues with your massage chair or have questions about its operation or maintenance, dealing with a retailer that provides poor customer service can be frustrating and inconvenient.

4. Quality Concerns: Retailers that prioritize quantity over quality may offer massage chairs that are poorly constructed or lack essential features for a comfortable and effective massage experience.

5. Warranty and Support: It's crucial to ensure that the retailer offers a comprehensive warranty and reliable customer support. Without proper coverage and assistance, you may face difficulties in resolving any issues that arise with your massage chair.

6. Price and Value: While price isn't always an indicator of quality, excessively low prices from certain retailers may signal inferior products or poor customer service. It's essential to balance affordability with value and quality when purchasing a massage chair.

7. Reputation: Researching a retailer's reputation through customer reviews, ratings, and testimonials can provide insight into their reliability, trustworthiness, and commitment to customer satisfaction. A lack of positive feedback or frequent complaints may indicate potential problems with the retailer.

Ultimately, it's crucial to evaluate all these factors and consider your specific needs and preferences when deciding where to purchase a massage chair. If Forward Furniture or any other retailer doesn't meet your criteria or instills doubt about their expertise in massage chairs, it may be wise to explore other options.

Brands like this want to make a quick buck at the customers expense. It is important to put faith and trust in the right brand or product. Yes this might mean paying 5-10% more but this does mean bigger savings by not replacing a broken chair that did not last 6 months. Top brands have been through it all and over the years they have been able to know what can last long or break fast adding more metals than plastics to those faster failing issues. Research and development (RND) allows them to make a better product compared to no name brands.